Our Guarantee
Here at Ozark Puppy Love we take pride in our puppies. We
are also here to serve you. In order to do our best for both
you and the future member of your family we feel it is very
important to offer a guarantee. We advise you to carefully
read through this guarantee as it outlines all aspects of
bringing one of our puppies into your home. If you have any
questions please contact us; we would be happy to talk with
We guarantee a safe delivery. We guarantee our puppies to
be in good health to the best of our knowledge. All puppies
will have a vet exam prior to delivery to their new home and
will receive a health certificate from our vet. This will insure
they are healthy and free of defects. All shots and
vaccinations will be current and a health record will be sent
with your puppy. Should a defect or a problem be found
during their exam you will be notified immediately. You will
have the choice of choosing another puppy or having your
payment refunded in full.  Our puppies are ready for a loving
home to go to because they are spoiled and receive all the
love and attention they deserve from the day they are born.
Our puppies come to you with a one-year genetic guarantee
against fatal and life altering congenital diseases which
affects their health. This includes severe hip dysplasia, which
hampers a dog’s movement and natural gait and requires
surgery to correct; kidney, heart, pancreas, spine, and liver
problems of a severe life threatening or altering nature. If
the puppy dies within this one year time frame, it is your
responsibility to pay to have it autopsied to find the reason
of death. If the reason is congenital, we will replace the
puppy with shipping costs at your expense. All items covered
under this guarantee are by replacement only. We do not
give refunds.
A puppy showing any serious genetic or congenital defect will
be replaced as follows: The puppy must show the defect by
one year of age. We must be notified of the problem within
three  business days of the licensed veterinarian’s
determination and have one report from an unassociated
veterinarian stating the same problem.  The puppy must be
returned to us in good condition, other than the specified
problem or euthanized with our permission, at your expense,
to qualify for a replacement puppy. We will then provide a
replacement puppy of equivalent value with shipping costs at
your expense. The replacement puppy will be mutually
agreed upon by both parties and will be of comparable
quality. No refund, in part or in full, will be given. This
guarantee cannot be transferred to a second party. We will
not be held responsible for any medical expenses incurred.
This guarantee does not cover Coccidia and Kennel Cough,
which are common in puppies that are shipped and is usually
caused by bacteria. Full recovery is expected and Kennel
Cough, on its own, is not life threatening. There are certain
disorders that may be caused by environmental factors, such
as but not limited to: allergies, thyroid dysfunction,
demodectic mange, cancer, tumors, growths, scabies, mite
related illness, viral infections  and other autoimmune
disorders which are not covered by this guarantee. Any
physical problem which is or could be the result of injury is
not covered under this guarantee. There is no guarantee that
you will be able to show or breed your puppy regardless of
show or breeding potential.
When your new puppy arrives have him/her examined by a
licensed veterinarian within 24 hours. Inform us immediately
of the results of the examination of your puppy if there are
any problems. No charges will be reimbursed unless we are
notified and we approve prior to treatment. Failure to
complete this crucial step will terminate the health guarantee
on your puppy. This guarantee will then be null and void.

Rabies: Puppies less than 12 weeks of age do not require a
rabies shot in order to fly. We recommend that upon
receiving your puppy you have them vaccinated for rabies.
We will vaccinate all puppies over the age of 12 weeks for
Our puppies earn their wings at a very young age! In order
for you to receive your puppy quickly and safely we choose to
deliver them by airplane.  Each puppy will have a flight
booked individually and  will ride in a pressurized hold with
both heating and air-conditioning. Puppies are only allowed to
land at airports when the temperature is less than 89
degrees. This is for their safety, so in southern and hot
regions puppies may need to arrive in the evening or morning
hours when it is cool. Puppies also receive food and water at
each checkpoint during their flight. In order to deliver your
puppy it is very important for us to have your email and phone
number and the name of your nearest airport.  Shipping costs
are non-refundable.
Reserving Puppies from Litters Before they are 8 weeks
of Age.
Puppies are only able to be taken from their mother after 8
weeks. But we know how much it means to pick out your
favorite puppy so we do accept holds on individual puppies
both after they are born and in utero.  In order to hold a
puppy we require a $250 (
non-refundable) deposit, which
will count towards the actual cost of the puppy when he/she
is ready. In case something happens to the puppy before it is
able to be adopted by you, your deposit will count toward
another puppy of equal or greater value.  

We also appreciate a call just to let us know how your
new puppy is doing. We like to know that they are safe
and happy in their new home! Also, we love pictures and
updates as they grow!!!